Privacy Policy Statement
Your personal data is treated with care and respect by our studio.
Our Approach to Privacy
We are committed to protecting your personal information and upholding trust with everyone engaging with our services. This Privacy Policy outlines our practices regarding the handling and safeguarding of your information.
By using this website, you consent to our data collection and processing policies, which are designed to align with Canadian regulations and global privacy standards for your security.
Information We Collect
We collect personal data directly from you and automatically through your use of our site, aiming to provide a smooth, tailored experience while maintaining transparency throughout.
Direct Information Provided
- • Name and basic contact information when you complete our contact form.
- • Your written queries and messages sent through our online forms.
- • Preferences expressed through session sign-up or other communications.
- • Feedback or testimonials submitted to our team.
- • Any supporting files or documents intentionally uploaded.
Automatically Gathered Data
- • Internet Protocol (IP) address and device identifiers collected for security.
- • Browser type, referring site, and device characteristics.
- • Pages you visit, time spent, and activity within our website.
- • General location information, if permitted by your browser or device.
- • Cookies and similar technology usage; see our Cookie Policy for more details.
How Information Is Used
Your personal data is used to facilitate communications, respond to inquiries, improve our services, and send essential updates regarding session participation.
- • Responding to your questions or requests for information.
- • Processing form submissions and session-related communication.
- • Personalizing your studio experience where possible.
- • Collecting feedback to improve service quality and support.
- • Sending operational alerts and policy updates.
- • Maintaining the security and integrity of our site.
- • Fulfilling our legal and regulatory requirements.
Our Promise: We prioritize your privacy and never sell your personal information to third parties under any circumstances. All data is handled with utmost confidentiality.
When Information Is Shared
Personal data may be shared only when necessary for service facilitation, security, or compliance with legal obligations. We do not sell your data for marketing or any unrelated purposes.
Partners & Service Providers
We may share information with trusted providers who assist with website functionality or communication needs, always under agreements safeguarding your data.
Legal Requirements
If required by law, we may disclose your information to meet regulatory or government requests.
Aggregated & Anonymous Statistics
Insights from de-identified information help us enhance our services without compromising your privacy.
Your Privacy Rights
You have the right to request access, correction, or deletion of your personal information at any time. Please contact us with your request and we will respond promptly.
- • Request copies of your data we have stored.
- • Ask for corrections to inaccurate data we track.
- • Request erasure of your information from our systems.
- • Ask to transfer your data in a portable format.
- • Object to how your data is processed by us.
- • Request restricted processing under specific conditions.
Contact our privacy team at any time for questions or action regarding your rights or your data.
How We Safeguard Data
All reasonable precautions—technical and organizational—are implemented to minimize risks and protect your personal information from unauthorized access, loss, or misuse.
Technical Protections
- • Secure Socket Layer (SSL) encryption on website forms.
- • Password protection and strict access controls for team accounts.
- • Regular software updates and security monitoring.
- • Firewall implementation to prevent unauthorized access.
Organizational Safeguards
- • Staff confidentiality agreements are mandatory.
- • Privacy training for team members handling your data.
- • Limited access to personal data based on necessity.
- • Routine data protection policy reviews and audits.
Keeping Your Data
We retain your personal information only as long as necessary for the stated purposes or as required by law. After that, it is securely deleted or anonymized.
- • Basic details are retained for account management.
- • Feedback and progress notes saved only with consent.
- • Correspondence is stored as long as necessary for service.
- • Payment-related data retained for compliance.
- • Preference data is kept only for permitted updates.
You may request deletion at any time by contacting us directly.
Cross-Border Information Transfer
Your data may be stored or processed outside Canada, where privacy laws may differ. We ensure it is protected through agreements and security measures.
- • Data encrypted during transfer to service providers.
- • Contractual terms ensure lawful processing internationally.
- • Only authorized vendors receive necessary information.
- • Regular reviews of vendor privacy practices and compliance.
Our Use of Cookies
Cookies and tracking tools enhance your experience, help analyze site usage, and support essential website operations. Consent is required for certain cookies.
Cookie Types We Use
- • Run security, maintain sessions, and remember your settings.
- • Analyze how visitors interact with our site.
- • Remember choices and customize your experience.
- • Enable core features like forms and language preferences.
You can adjust your cookie preferences or withdraw consent at any time.
Policy Updates and Notices
We may update this Privacy Policy and related terms to reflect operational or legal changes. Significant updates will be communicated to users.
- • Revisions clearly indicated with new effective dates.
- • Website banners or notices for material changes.
- • Direct communication where contact details are provided.
- • Archived copies made available for transparency.
It’s important to review policy updates regularly. Continued use constitutes acceptance.
Contact Our Privacy Team
For privacy requests or questions, please use the contact form or email provided.
Solerynq
73 Bathurst Street, 4th Floor, Toronto, ON M5V 2P6 Canada
Phone: +1-676-394-9593
Email: content@solerynq.com
Last updated January 11, 2026
Effective January 11, 2026